Andrew Sawusch for Erie - Candidate for Council, Town of Erie Town Council

Get in touch

(303) 720-6931

Trustee@AndrewSawusch.com

CUSTOMER SERVICE AND SALES MANAGEMENT

Whether it is managing accounts, understanding client requirements, implementing CRM systems, or identifying potential leads, I help businesses to facilitate client needs while maximizing customer satisfaction

Areas of Expertise

Account Management

Understanding the needs and objectives of clients, completing proposals and sales records, informing clients of value in offerings and updating on new releases

Customer Advocacy

Diagnosing client issues, resolving customer complaints, responding to inquiries, identifying gaps in areas for improvement, providing resolution to cases

Lead Generation

Identifying, qualifying, prioritizing, and contacting leads through various mediums, matching their needs with solutions from available offerings

CRM System Development

Designing, implementing, managing, and disseminating data systems, assimilating with production and support resources, allowing information to be readily available

Team and Resource Management

Ensuring teams have exactly what they need to do their job, monitoring individual's results, prioritizing tasks to ensure obligations and deliverables are met in a timely manner

Relationship Building

Working with vendors, business partners, and other constituents to acquire efficiencies, identifying opportunities, developing sales pipeline, preemptively resolving potential concerns

Increased Customer Satisfaction Rate to 99.1%

as customer service team leader, pioneered customer engagement standard operating procedures and policies

Reduced Logistics Costs 38%, Increased Shipment Success Rate to 99.1%

by instituting a kaizen approach to outbound logistic activities, redeveloping packaging/procedures, establishing and negotiating vendor contracts